Return Policy

30-Day Return & Exchange Window

Contact us within 30 days of delivery to request a return or exchange. For non-defective items, products must be unused and complete, including all components of a kit.

How to Start a Return

Open My Account, choose Orders, and select the order you want to return. Select Request a Return or Exchange to open the Support form with your order number already filled in. You can also start from the receipt for your order.

Tell us which items you want to return or exchange and why. For a defective or incorrect item, describe the issue. If you cannot access your order, email support@nettmender.ca for help.

Contact us before mailing anything back. We will provide return instructions and the return address. Returns are handled by mail.

Return Postage & Fees

For a change-of-mind return or exchange, you arrange and pay for return postage. Original shipping charges are not refundable for non-defective items.

For defective or incorrect items, Nett Mender covers return postage. If you choose a refund, we also refund the original shipping charge. Contact us so we can arrange the return.

We do not charge a restocking fee.

Refunds

After we receive and inspect your return, we will confirm the outcome by email. Accepted returns are refunded to the original payment method for the returned products and applicable taxes, with shipping handled as described above. Your payment provider may take additional time to display the refund.

Exchanges

You may request an exchange under the same 30-day window and item-condition requirements. Contact Support to arrange the replacement and return instructions.

Defective or Incorrect Items

If an item arrives defective or is not what you ordered, contact us so we can help with a return, refund or exchange. The unused-item requirement for change-of-mind returns does not prevent you from reporting a defect discovered during use.

This policy does not limit any rights you may have under applicable consumer protection laws.